Internet dialler scam

The internet settings can be changed by the person who has access to it, and then the connection can be re-routed through an expensive telephone line. Fraud happens when a person tries to download a spam email or clicks on a download link to install a malicious app. 

People have reported they got calls from unscrupulous representatives, sometimes threatening calls where an angry caller told them they were concerned for the vulnerable residents using the internet. 

They explain a threat that can lead to the disconnection of internal connections. When the customer tries to answer the call, they find it is a pre-recorded automated call. Some victims explained they received five to ten (automated) calls from their internet provider in a day. 

People getting such calls were annoyed as they found responding to them stressful. Some gave reasons like "We will disconnect your internet due to illegal activities on the computer" and then pressured the victim to fix the issues by downloading software from a given link or pop-up. Some victims may be asked to download software from a site to protect the device. 

It can come from sales and marketing teams, sometimes based overseas or from debt collection.

Most silent calls use automated systems with predictive diallers, and they can generate more than an agent can handle. 

How To Protect Yourself?

• Do not download apps through email links.

• Do not click on unusual pop-up messages related to changes in internet settings. 

• All firms calling from overseas must follow the local regulations and screen their requests. If you suspect the activity, log your complaint to the authorities. 

• Debt collectors cannot screen their data, but if you repeatedly get requests, ask them to remove your number from their records.